Mediating effect of job crafting dimensions on influence of burnout at self-efficacy and performance: revisiting health-impairment process of JD-R theory in public administration.

Introduction: In recent years, job crafting has greatly interested Work and Organizational Psychology. Different research studies have shown its positive impact on people and organizational performance. However, it knows little about the differential effect of the two dimensions that make up this variable (prevention-focused and promotion-focused) and its role in the health-impairment spiral process of the job demand-resources theory (JD-R). Method: This research aims to analyze the mediating effect of the different dimensions of job crafting on the influence of burnout on performance and self-efficacy in the workplace. The study used a sample of 339 administrative employees of a university. Results: The results indicate that promotion-focused job crafting is a mediating variable in the relationship between the influence of burnout on performance and self-efficacy. Unexpectedly, prevention-focused job crafting does not have this mediating role in the same relationship. Discussion: These findings confirm the adverse impact of burnout on personal and organizational improvement, while showing the absence of prevention/protection responses of employees when they are burned out. The theoretical and practical implications show an advance in knowledge about the process of health deterioration and about the spiral of health deterioration in the JD-R theory.

Resilience and Job Satisfaction: Effect of Moderated Mediation on the Influence of interpersonal Justice on the Performance of Public Servants.

The perception of interpersonal justice is one of the key resources for improving employees' performance intention. Elements such as employees' level of satisfaction or their self-perception of their ability to cope with problematic situations are key factors in this relationship according to the job demands-resources model. The objective of this study was to analyze how the perception of job satisfaction and the self-perception of resilience influence how interpersonal justice affects employee performance. A total of 315 public sector employees, who perform administrative and customer service tasks, have contributed to this study. The results show that the relationship between interpersonal justice and intra-role performance is completely mediated by job satisfaction; however, when we include the modulating effect of resilience between interpersonal justice and job satisfaction, the influence of the former is reduced as the self-perception of resilience. This indicates that the positive effects of justice are reduced as workers' self-perception of resilience increases.

Positive Influence of Role Ambiguity on JD-R Motivational Process: The Moderating Effect of Performance Recognition.

Most previous research has shown the negative influence of role ambiguity on employes' motivational process. This has led to role ambiguity being perceived as a main hindrance demand in the workplace, with a negative effect on the Job Demands Resources (JD-R) model's motivational process. Recent theories propose that job demands can be perceived by employes as a challenge, rather than a hindrance. However, there is little evidence on which elements of the organizational context shape this perception. The objective of this study is to elucidate the possible effect of performance recognition from the team leader on employes' interpretation of role ambiguity as a hindrance or a challenge. Data were obtained from 706 employes of a multinational company headquartered in Almería, Spain. Results confirmed that performance recognition moderates the effects of role ambiguity: specifically, performance recognition changes the effect of role ambiguity on engagement from negative to positive and reduces role ambiguity's negative influence on extra-role behaviors.

Interpersonal justice climate, extra-role performance and work family balance: A multilevel mediation model of employee well-being.

The global economic recession is relevant in public administration, especially in terms of the human factor. If we pretend to empower people as a resource, a key aspect is the perception of equity in their relationships. Previous research has shown how a positive shared interpersonal justice climate (IJC) in a work team impacts employee well-being, affecting the level of engagement and burnout. This influence is crucial in achieving positive results in the organization and for employees. The objective was to analyze the relationship between IJC and extra-role performance (ERP) and the mediating role of two indicators of well-being (burnout and engagement) in work teams. Furthermore, the study examined the Job Demands and Resources model (JD-R) including the relationship with the work family balance (WFB) of public employees. The sample was composed of 404 technical and administrative staff in a Spanish public university. The results indicated the significant relationships between the perceptions of IJC and burnout, engagement, and the two work outcomes WFB and ERP. When burnout and engagement were introduced in the regression equations, total mediation effects were produced.

A healthy public administration through healthy organizational practices / Una administración pública saludable a través de prácticas organizacionales saludables

In the present study we have proposed a theoretical model based on Kopelman, Brief & Guzzo’s model (1990), in which transformational leadership is positioned as an antecedent of organizational climate, and the psychological capital, as a consequence of that climate. The theoretical model was tested using structural equations in a sample of 277 employees of a public Administration. The good fit of the data according to the revised goodness of fit indexes, both in the confirmatory analysis for each variable and in the structural model statistically validates our theoretical model, accepting the study hypotheses. This makes clear the need for the Administration to propose transformational leadership measures at the individual, team and organizational levels to strengthen the achievement of positive outcomes through positives organizational climate and psychological capital

En el presente estudio se muestra una propuesta teórica basada en el modelo de Kopelman, Brief y Guzzo (1990) en la que se ha posicionado al liderazgo transformacional como antecedente del clima organizacional, y al capital psicológico como consecuente de dicho clima. Nuestra propuesta ha sido probada haciendo uso de ecuaciones estructurales en una muestra compuesta por 277 empleados de una Administración pública. El buen ajuste de los datos según los índices de bondad de ajuste revisados, tanto en los análisis confirmatorios para cada variable como del modelo estructural final valida estadísticamente nuestra propuesta teórica, aceptándose las hipótesis de estudio. Se hace de esta manera evidente la necesidad de que la Administración plantee medidas basadas en el liderazgo transformacional a nivel individual, de equipos de trabajo y de organización para fortalecer la consecución de resultados organizacionales positivos a través de un clima organizacional y un capital psicológico positivos

Validation of the Spanish version of Soane’s ISA Engagement Scale / Validación de la versión española de la Escala de Engagement (ISA) de Soane et al

The interest in the study of engagement in the academic field can be seen through the increasing number of results in Google Scholar and in Scopus, going from barely 20 results between 2000 and 2005 to more than 500 in Scopus and more than 1100 in Google Scholar between 2011 and 2015. Soane et al. (2012) propose a unified theoretical framework as the basis of the psychological mechanism of engagement, grounded on the approach of Kahn (1990). The aim of this paper is to analyze the psychometric properties of the Spanish version of the ISA engagement scale in a sample of 477 employees of the administration and services sector in a Spanish public university. Keeping the original design of the English version of the scale, the proposed factorial structure is validated with the good fit of the data according to the revised goodness of fit indices; reliability and the results of the analysis of construct validity (AU)

A través del creciente número de resultados en Google Académico y en Scopus puede verse el interés en el estudio del engagement [compromiso] en el terreno académico, pasando de apenas 20 resultados entre los años 2000 y 2005, a más de 500 en Scopus y más de 1100 en Google Académico entre 2011 y 2015. Soane et al. (2012) proponen un marco teórico unificado como la base del mecanismo psicológico de engagement, con raíces en la aproximación de Kahn (1990). El objetivo de este artículo es analizar las propiedades psicométricas de la versión española de la escala ISA en una muestra compuesta por 477 empleados del sector servicios de una universidad pública española. Probado el buen ajuste de los datos muestrales recogidos según los índices de ajuste revisados, los índices de fiabilidad y los resultados de los análisis de validez de constructo efectuados, se valida la estructura factorial propuesta, manteniendo el diseño original de la versión inglesa de la escala (AU)

El efecto modulador del clima organizacional en la influencia de la comunicación de funciones directivas sobre el conflicto de rol / Modulatory Effect of Organizational Climate in the Influence of Communication Leadership Roles on Role Conflict

Este trabajo analiza el papel que ejerce el clima organizacional como elemento modulador entre la comunicación de funciones directivas y el conflicto de rol. En el presente estudio han participado 315 trabajadores de cooperativas hortofrutícolas almerienses. Los resultados generales mostraron que el clima es un elemento modulador de la relación entre la comunicación de funciones directivas y el conflicto rol. En concreto, indicaron que la influencia de la comunicación de funciones directivas hace disminuir el conflicto de rol y este efecto se incrementa cuando aumenta la percepción de clima de apoyo, clima de innovación y clima de orientación a reglas. Se discuten las implicaciones prácticas del estudio, junto con las limitaciones y sugerencias para futuras investigaciones derivadas del mismo.

This paper analyzes the role exerted by the organizational climate as a modulator of communication between leadership and role conflict. To do this, the study involved 315 workers of cooperatives in horticulture. The overall results showed that the weather is an element modulator of communication regarding leadership and role conflict. Specifically, the data indicated that the negative influence of communication in leadership on role conflict increases with increasing perceived supportive climate, weather and climate innovation orientation rules, although with lower modulation effects the first two. We discuss the practical implications of the study, along with the limitations and suggestions for future research arising therefrom.

Impacto de la comunicación de funciones directivas sobre el compromiso de los trabajadores en la Administración Pública / Communication in Leadership Impact Commitment of Workers in Public Administration

En este trabajo, se estudia la influencia que ejerce la comunicación de funciones directivas sobre el compromiso de los trabajadores, en diferentes equipos de la Administración Pública. Para esto, la muestra del presente trabajo fue de 355 empleados públicos. Se utilizó la escala de J. M. Peiró y V. González-Roma (1994) para analizar la comunicación de funciones directivas (alfa de Cronbach de 0.89) y la escala de O'Reilly y Chatman (1986) para analizar el compromiso de los trabajadores (alfa de Cronbach de 0.8). Los resultados indican que existen diferencias estadísticamente significativas en la comunicación de funciones directivas y el compromiso en función de los servicios. Además, se encontró que en algunos equipos el impacto que ejerce la comunicación de funciones directivas en el compromiso de los trabajadores es relevante.

We study the influence of communication in leadership on workers' commitment in different teams in Public Administration. The sample of this study was 355 employees of Public Administration. The communication in leadership was evaluated with scale of Peiró and González-Roma (1994) (Cronbach's alpha of 0.89) and scale of O'Reilly and Chatman (1986) to analyze the commitment of workers (Cronbach's alpha of 0.8). The results indicate that there are significant differences in the communication of leadership and commitment in different teams. Also, in some teams, the communication of leadership impact significantly in commitment.

CONS-32: estructura factorial y propiedades psicométricas / CONS-32: Factor structure and psychometric properties

La prevención de riesgos laborales en el sector de la construcción tiene una etiología psicosocial. En el presente artículo estudiamos las propiedades psicométricas de una escala (CONS-32) creada con el objetivo de detectar la prevención personal y los riesgos del puesto de trabajo. Los participantes de la presente investigación son 336 trabajadores del sector de la construcción residentes en Catalunya. Después de realizar un análisis factorial exploratorio de la escala se constata una estructura constituida por cuatro factores que implican tanto las características del puesto de trabajo como los comportamientos de los individuos. Los resultados obtenidos indican que los factores tienen una fiabilidad adecuada. En este sentido, la presente escala puede resultar idónea para identificar de manera apropiada los riesgos laborales en el sector de la construcción (AU)

Risk prevention in the construction industry has a psychosocial etiology. This article studies the psychometric properties of a scale (CONS-32) created to detect personal prevention and job-related risks. The 336 participants in the present study are from the construction industry and reside in Catalonia. After exploratory factor analysis of the scale, the structure is shown to consist of four factors that involve job characteristics and individual behaviours. The results indicate adequate reliability. Therefore, the present scale may be ideal for identifying safety risks in the construction industry (AU)

Los tangibles como predictores de la satisfacción del usuario en servicios deportivos / Tangibles as predictors of customer satisfaction in sports services

Este trabajo tiene como objetivo estudiar la capacidad que tienen las dimensiones de calidad de servicio, en cuanto a los tangibles, a la hora de predecir la satisfacción de los clientes. Para ello, se controlaron estadísticamente los efectos de la calidad de servicio de la interacción social entre empleado y cliente, tanto funcional como relacional. Se realizó un estudio de campo con la participación de 556 usuarios de un centro deportivo. Los resultados indicaron que las dimensiones de tangibles de la calidad de servicio lograban predecir una cantidad de varianza adicional y significativa de la satisfacción del usuario, más allá de los efectos de la calidad de la interacción social. El trabajo concluye con una discusión de las implicaciones de estos resultados (AU)

This study investigates the power of tangible dimensions of service quality to predict customer satisfaction. For this purpose, we statistically controlled the effects of dimensions of service quality that describe social interaction between employees and customers, both functionally and relationally. A field survey was conducted with the participation of 556 customers of a sports centre. The results showed that tangible dimensions of service quality predicted an additional and significant amount of customer satisfaction variance, beyond the effects of service quality of the social interaction. The article concludes with the discussion of the implications of these results (AU)

El absentismo laboral como consecuente de variables organizacionales / Absenteeism from work as consequent of organizational variables

El presente estudio empírico se incluye en una línea de investigación donde un conjunto de variables como el mobbing, la tensión en el trabajo, los riesgos laborales y la cultura corporativa se erigen como antecedentes del absentismo. Los ocho objetivos del estudio predictivo utilizan el absentismo (en sus cuatro tipos: Excusas y fingimiento, Permisos y licencias, Evitación y dilatación de tareas y Distractivos y uso de recursos de la empresa) siempre como variable criterio. Las variables predictoras utilizadas son: sociodemográficas, comportamientos de mobbing, consecuencias generales del mobbing, consecuencias sintomáticas del mobbing, la tensión laboral, los riesgos laborales y la cultura organizacional. La muestra consta de 365 empleados que pertenecen a empresas situadas en las provincias de Tarragona, Barcelona, Lleida y Valladolid. Se les aplicaron ocho instrumentos validados. Los resultados obtenidos indican que algunas de las variables predictoras como el mobbing, la tensión laboral, los riesgos laborales y la cultura X inciden de forma significativa en la variable criterio (absentismo laboral)

The current empirical study is included in a research line where a set of variables as mobbing, the labour tension, work risks and the corporative culture are elevated as antecedents of the Absenteeism. The eight objectives of the predictive study use the Absenteeism (in their four types: Excuses and feigning, Permissions and licenses, Avoidance and expansion of tasks, and Distractions and use of resources of the company) always as criterion variable. The used predicting variables are: sociodemographics data, behaviours of mobbing, effects of mobbing, symptomatic consequences of mobbing, the labour tension, the work risks and the organizational culture. The sample consists of 365 employees who are working in companies located in the following provinces: Tarragona, Barcelona, Lérida and Valladolid. Eight validated instruments were applied to workers from those regions. The obtained results indicate that some the predicting variables as mobbing, labour tension, work risks and the X culture affect of significant form the variable criterion (Absenteeism)